nbajed Privacy Policy

1 Registration and Account Information

When you open an account at nbajed, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (when identity verification is required)
• Preferred language and currency (Bangladeshi Taka — ৳)

2 Financial Transaction Information

Information collected when you carry out financial activity on our platform:

• bKash, Nagad, Rocket, or Upay account number
• Deposit and withdrawal amounts and dates
• Transaction reference number
• Last four digits of a Visa or Mastercard (we never store the full card number)

3 Technical and Usage Information

When you use our website or app, certain information is collected automatically:

• IP address and device type
• Browser name and version
• Operating system
• Session duration and pages visited
• Cookies and similar tracking technologies
• Referral URL (where you came from before reaching our site)

4 Gaming and Betting Information

To improve our service quality and ensure responsible gaming, we record the following information:

• Game history and bet amounts
• Win and loss records
• Bonus claims and wagering activity
• VIP level and cashback information
• Self-exclusion or limit-setting requests

5 Use of Information for Core Service Delivery

nbajed uses your collected information for the following legitimate purposes:

• Verifying your identity and managing your account
• Processing betting, gaming, and financial transactions
• Confirming that you are at least 21 years of age
• Ensuring the security of deposits and withdrawals
• Managing the VIP program and bonus offers
• Providing customer support (via 24/7 live chat)
• Maintaining responsible gaming tools

6 Legal and Security Use

We may also use your information for the following legal purposes:

• Preventing fraud, deception, and money laundering (in compliance with KYC/AML guidelines)
• Financial auditing and record keeping
• Complying with legal orders from competent authorities
• Investigating and preventing cybersecurity incidents
• Identifying and closing fraudulent accounts

7 Use for Communication and Marketing

With your consent, we may send you the following communications:

• Account verification and transaction confirmation messages
• Information about bonuses, promotions, and special offers
• Updates about new games or features
• Notices about changes to the privacy policy or terms and conditions

You can opt out of marketing communications at any time — email us at [email protected] or contact us via live chat.

8 Sharing Information with Third Parties

nbajed never sells your personal information. However, in the following limited circumstances, we may share your information with third parties:

• Payment processors: Payment service providers such as bKash, Nagad, Rocket, and Upay — only the information necessary to process transactions.
• Identity verification services: Approved identity verification agencies to complete KYC checks.
• Game software providers: Providers such as Pragmatic Play, PG Soft, JILI, and Spribe for the operation of gaming activity.
• Legal authorities: Competent authorities when required by court order or applicable law.
• Fraud prevention services: To detect unauthorized activity.

All third parties are contractually obligated to protect your information and may only use it for the specified purpose.

9 What We Never Do

• Your personal information is never sold to any advertiser or marketing company.
• Your information is not shared with any unrelated third party without your consent.
• Sensitive financial information (such as full card numbers) is never stored under any circumstances.
• Your email or mobile number is not used for spam or unsolicited messages.

10 What Cookies Are and Why We Use Them

Cookies are small data files that our website stores on your device. nbajed uses the following types of cookies:

• Essential cookies: To maintain your login state, ensure security, and keep core services running. Without these, the site cannot function properly.
• Functional cookies: To save your language, currency, and preferences.
• Analytics cookies: To analyze site usage and improve service quality.
• Security cookies: To detect fraud and keep your account secure.

You can control or disable cookies from your browser settings, though doing so may limit some services.

11 Technical Security

nbajed uses industry-standard technology to protect your information:

• SSL/TLS encryption — all data transmissions are encrypted
• AES-256 encryption for stored data
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Restricted access controls — only authorized staff can access data
• Two-factor authentication option

12 Data Retention Period

We retain your information for the following periods:

• Active accounts: All information is retained while the account remains active.
• Closed accounts: Financial records are retained for a minimum of 5 years after account closure to meet legal obligations.
• Transaction records: Retained for the period required by financial audit and AML guidelines.
• Technical logs: Up to a maximum of 12 months, after which they are deleted.

Once the specified period has passed, data is securely deleted or anonymized.

13 Your Privacy Rights

As a registered member of nbajed, you have the following rights:

• Access: The right to receive a copy of all information we hold about you.
• Right to correction: The right to request that incorrect or incomplete information be corrected.
• Right to deletion: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to object to processing: The right to object to processing of your information for marketing purposes.
• Data portability: The right to receive your information in a machine-readable format.
• Withdrawal of consent: The right to withdraw consent for marketing communications at any time.

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We are committed to responding within 30 days.

14 Account Closure Process

If you wish to permanently close your nbajed account:

• Email [email protected] or submit a request via live chat.
• Your account will be closed once identity verification is complete.
• You will be given the opportunity to withdraw any remaining balance (minimum withdrawal ৳500).
• Even after closure, information required to meet legal obligations will be retained for the specified period.

15 Protection of Minors

nbajed strictly verifies age. This platform is for users aged 21 and above only.

• Age verification is mandatory at the time of registration.
• Additional identification may be requested in suspicious cases.
• Information about minors is not collected or processed.
• If an account belonging to a minor is identified, it is immediately closed and any collected information is deleted.

16 Policy Changes & Updates

nbajed reserves the right to change this privacy policy. In the event of changes:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notification will be sent to the registered email.
• Continued use of the service after changes will be considered acceptance of the new policy.
• The latest version will always be available at nbajed.cam/privacy-policy.

17 Governing Law & Dispute Resolution

This privacy policy is governed by applicable international data protection standards. For any dispute or complaint:

• First, submit a written complaint to [email protected].
• We are committed to providing an initial response within business days.
• Complex matters will be resolved within 30 days.